Accessibility Statement

Our commitment to inclusive design and universal access

Last updated: December 27, 2024

Visual Support

High contrast, screen readers, keyboard navigation

Audio Alternatives

Captions, transcripts, visual indicators

Motor Support

Large click areas, keyboard shortcuts, voice control

Cognitive Support

Clear language, consistent layout, helpful error messages

Device Support

Works on all devices, browsers, assistive technologies

Inclusive Design

Built with accessibility in mind from the ground up

Our Commitment

At Souqio, we believe that everyone should have equal access to online shopping. We are committed to ensuring that our website and mobile applications are accessible to all users, including those with disabilities.

We strive to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and are continuously working to improve the accessibility of our platform for all users.

Our Accessibility Goal

To provide an inclusive shopping experience that empowers everyone to discover, explore, and purchase products with confidence and independence.

Accessibility Features

Visual Accessibility

Design Features

  • • High contrast color combinations (4.5:1 ratio minimum)
  • • Scalable fonts and layouts up to 200% zoom
  • • Clear visual hierarchy and spacing
  • • Color is never the only way to convey information

Screen Reader Support

  • • Semantic HTML markup throughout
  • • Descriptive alt text for all images
  • • Proper heading structure (H1-H6)
  • • ARIA labels and landmarks

Keyboard & Motor Accessibility

Keyboard Navigation

  • • Full keyboard accessibility (Tab, Enter, Arrow keys)
  • • Visible focus indicators on all interactive elements
  • • Skip navigation links to main content
  • • Logical tab order throughout pages

Motor Support

  • • Large click/touch targets (minimum 44px)
  • • Generous spacing between interactive elements
  • • No time limits on interactions
  • • Support for voice control software

Cognitive Accessibility

Clear Communication

  • • Simple, clear language throughout
  • • Consistent navigation and layout
  • • Helpful error messages with suggestions
  • • Clear instructions for complex tasks

User Support

  • • Progress indicators for multi-step processes
  • • Confirmation dialogs for important actions
  • • Auto-save functionality where appropriate
  • • Multiple ways to contact support

Audio & Video Accessibility

Audio Content

  • • Captions for all video content
  • • Transcripts available when needed
  • • Visual indicators for audio alerts
  • • No auto-playing audio content

Media Controls

  • • Accessible video player controls
  • • Volume controls with visual feedback
  • • Play/pause accessible via keyboard
  • • Speed control options available

Supported Technologies

Our website is designed to work with assistive technologies and has been tested with:

Screen Readers

  • • NVDA (Windows)
  • • JAWS (Windows)
  • • VoiceOver (macOS/iOS)
  • • TalkBack (Android)
  • • Dragon NaturallySpeaking

Browsers & Platforms

  • • Chrome, Firefox, Safari, Edge (latest versions)
  • • Windows, macOS, iOS, Android
  • • Mobile and tablet devices
  • • High contrast mode support
  • • Zoom magnification tools

Input Methods

  • • Keyboard navigation
  • • Voice control software
  • • Switch navigation devices
  • • Eye-tracking systems
  • • Touch screen accessibility

Visual Aids

  • • Screen magnification software
  • • High contrast displays
  • • Color blindness filters
  • • Reduced motion preferences
  • • Custom font and size settings

Accessibility Standards

We follow established accessibility standards and guidelines:

WCAG 2.1 Level AA

We aim to meet Web Content Accessibility Guidelines 2.1 Level AA standards, which include:

  • • Perceivable: Content is presentable in ways users can perceive
  • • Operable: Interface components and navigation are operable
  • • Understandable: Information and operation are understandable
  • • Robust: Content can be interpreted by various assistive technologies

Section 508 Compliance

Our platform follows Section 508 standards for federal accessibility requirements, ensuring government users can access our services.

ADA Compliance

We work to ensure compliance with the Americans with Disabilities Act (ADA) standards for digital accessibility.

Testing & Validation

We regularly test our accessibility features through multiple methods:

Automated Testing

  • • axe accessibility engine integration
  • • Lighthouse accessibility audits
  • • Continuous integration testing
  • • Color contrast validation

Manual Testing

  • • Screen reader testing across platforms
  • • Keyboard-only navigation testing
  • • User testing with disabled users
  • • Expert accessibility reviews

Known Issues

We are continuously working to improve accessibility. Currently known issues include:

Areas Under Improvement

  • • Some third-party payment widgets may have limited keyboard access (workarounds available)
  • • Advanced search filters are being enhanced for better screen reader support
  • • Product image zoom functionality is being updated for keyboard users
  • • Live chat widget accessibility improvements in progress

Note: If you encounter any accessibility barriers, please contact us for assistance. We can often provide alternative ways to access content or complete tasks.

Getting Help

Accessibility Support

If you experience any accessibility barriers or need assistance using our website, please don't hesitate to contact us:

Email: accessibility@souqio.com

Phone: +1 (800) SOUQIO (available with TTY support)

Live Chat: Available on our website with accessibility features

Response Time: We aim to respond within 24 hours

Alternative Ordering

If you're unable to complete a purchase online, we offer alternative methods:

  • • Phone orders with live assistance
  • • Email order requests
  • • Screen sharing support sessions
  • • Family/caregiver assistance options

Resources & Guides

We provide helpful resources for using our platform:

  • • Accessibility feature tutorials
  • • Keyboard shortcuts guide
  • • Screen reader navigation tips
  • • Browser accessibility settings

Feedback & Reporting

Your feedback helps us improve accessibility for everyone. Please let us know:

What to Report

  • • Accessibility barriers you encounter
  • • Features that work well for you
  • • Suggestions for improvements
  • • Assistive technology compatibility issues

How to Report

  • • Describe the specific page or feature
  • • Tell us what assistive technology you're using
  • • Explain what happened vs. what you expected
  • • Include screenshots if helpful

Commitment: We take all accessibility feedback seriously and will work to address issues as quickly as possible. You can expect acknowledgment of your report within 2 business days and regular updates on our progress.

Future Improvements

We are continuously working to enhance accessibility. Upcoming improvements include:

Short Term (Next 3 months)

  • • Enhanced voice control compatibility
  • • Improved mobile app accessibility features
  • • Better product image descriptions
  • • Advanced keyboard shortcuts

Long Term (Next 12 months)

  • • AI-powered accessibility features
  • • Personalized accessibility preferences
  • • Enhanced cognitive support tools
  • • Multi-language accessibility improvements

Contact Information

Accessibility Team

Email: accessibility@souqio.com

Phone: +1 (800) SOUQIO

Available Monday-Friday, 9 AM - 6 PM EST

General Support

Contact Us page

Help Center

24/7 online support available