Returns & Refunds
Easy returns within 30 days - no questions asked
30 Days
Return window
Free Returns
For exchanges
Quick Refunds
Within 5 business days
Easy Process
Self-service returns
Return Policy Overview
30-day return window: Items can be returned within 30 days of delivery for a full refund or exchange, provided they meet our return conditions.
What's Covered
- Unopened products in their original, sealed packaging
- Products that don't meet your expectations, if unopened
- Defective or damaged items
- Incorrectly shipped products
How to Return Items
- 1Start Your ReturnVisit your account dashboard or contact our support team to initiate a return request.
- 2Pack & ShipPack items in original packaging and ship using our prepaid return label.
- 3Get RefundedReceive your refund within 5 business days of us receiving your return.
Start a Return
Ready to return an item? You can start the process right from your account.
Return Conditions
Returnable Items
- Unopened, sealed products in original packaging
- Products that arrive past their best-before date
- Defective or damaged items
Non-Returnable Items
- Opened food or drink products
- Chilled, frozen, or other perishable goods
- Gift cards
Refund Information
Processing Times
- Refund Processing: 1-2 business days after receiving return
- Credit Card: 3-5 business days to appear on statement
- Store Credit: Applied immediately
Pro Tip: Choose Exchange for Free Return Shipping
Save on return shipping costs by choosing to exchange your item for a different product instead of requesting a refund.
Exchanges
Want a different size or color? Exchanges are free and fast! We'll send your new item as soon as we receive your return.
Exchange Benefits
- Free return shipping
- Free shipping on exchange item
- Faster than refund + new order
- Keep your original order discounts
Exchange Process
- Select "Exchange" when returning
- Choose your new item
- Ship back original item
- New item ships immediately
Damaged or Defective Items
Received a damaged or defective item? We're sorry about that! Contact us within 48 hours and we'll make it right.
For Damaged Items
- Email photos of the damage to support@souqio.com
- Include your order number in the subject line
- We'll provide a prepaid return label
- Replacement will be sent immediately
Need Help?
Our customer service team is here to help with any return questions or issues.
Email: support@souqio.com
Phone: Available Mon-Fri, 9 AM - 6 PM EST